csino Privacy Policy

1 Data We Collect

When you register, use, or interact with csino, we collect personal data in several categories. The information we collect depends on how you use the platform — some data is provided directly by you, some is generated automatically as you navigate the site, and some is obtained from trusted third-party sources such as payment processors and identity verification services.

Registration & Account Data

When you create a csino account, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued ID).
• Date of birth (used to verify you are 18 years of age or older).
• Residential address in Bangladesh (city, district, and postal code).
• Email address (used for account notifications, password resets, and promotional communications where consented).
• Mobile phone number registered to a Bangladeshi mobile network (used for two-factor authentication and payment processing via bKash, Nagad, or Rocket).
• Preferred username and a hashed version of your password (we never store passwords in plain text).

Identity Verification (KYC) Data

Before processing your first withdrawal, csino is required to verify your identity. During this process, we collect copies of:

• Your Bangladeshi National Identity Card (NID) or valid passport.
• Optionally, a recent utility bill or bank statement for address verification if required.
• A selfie or live photograph for facial matching against your ID document, where required by our KYC provider.

Financial & Transaction Data

csino records all financial activity associated with your account, including:

• Deposit amounts, dates, times, and the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard).
• Withdrawal requests, amounts, processing times, and destination payment accounts.
• Bonus credits received, wagering activity against bonus balances, and bonus expiry events.
• The registered mobile number or bank account number associated with each payment transaction (we do not store full card numbers — card payments are tokenised by the card processor).

Gaming & Betting Activity Data

We maintain a complete record of your gaming and betting history on the csino platform, including:

• Games played, bet amounts, game outcomes, and session durations for all slot and live casino activity.
• Sports betting markets placed, stake amounts, odds accepted, and settlement outcomes for all cricket, football, and other sports markets.
• Responsible gaming activity: deposit limit settings, session time limits, cooling-off requests, and self-exclusion history.

Technical & Usage Data

When you access csino, our servers automatically log certain technical information:

• Your IP address and approximate geographic location (country and city level).
• Device type, operating system, browser type and version.
• Pages visited, time spent on each page, navigation path, and session duration.
• Referral source (for example, if you arrived at csino via a partner link).

2 How We Use Your Data

csino uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The following table summarises our primary data uses and the legal basis for each:

Marketing Communications

csino will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers (such as Pohela Boishakh promotions, Eid special events, or BPL cricket betting offers), and new platform features if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account dashboard or by contacting our support team. Opting out of marketing communications will not affect your ability to receive transactional notifications (such as deposit confirmations, withdrawal processing updates, or security alerts) — these are part of the service and are always sent.

Automated Decision-Making

csino uses automated systems for fraud detection, bonus abuse identification, and responsible gaming alerts. These systems analyse patterns in your account activity and may trigger automated actions — such as a temporary account hold or a responsible gaming notification — without human intervention. Where an automated decision has a significant effect on your account (for example, a payment hold or account restriction), you have the right to request a manual review by a member of csino's compliance team. Please contact [email protected] to exercise this right.

3 Data Sharing & Third Parties

csino does not sell your personal data to third parties. We do not share your data with advertisers, data brokers, or marketing aggregators. However, to operate the platform effectively and comply with our legal obligations, we do share certain data with a limited set of trusted service providers and authorities under clearly defined circumstances.

Game Studio Providers

When you play a game on csino, the relevant game studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or others) receives a session token and your anonymous player ID to initialise your game session. Your full personal details — name, address, mobile number — are never shared with game studios. Studios receive only the technical data required to deliver and record the game session.

Payment Processors

To process your bKash, Nagad, Rocket, or Upay transactions, csino shares your registered mobile number and transaction amount with the relevant mobile financial service provider. For bank transfers, your bank account details are shared with the destination bank only. For Visa and Mastercard transactions, payment data is handled by our PCI-DSS compliant card processor — csino itself does not store your full card number.

KYC & Identity Verification Partners

csino uses a trusted third-party KYC verification service to process identity documents. Your NID or passport image and, where applicable, your selfie photograph are securely transmitted to this provider for verification. The provider operates under strict data processing agreements with csino and is prohibited from using your data for any purpose other than completing the verification check requested by csino.

Legal Disclosures

csino may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities if required to do so by applicable law, by a court order, or in response to a legally valid governmental request. In cases involving suspected money laundering, terrorist financing, fraud, or underage gambling, csino may proactively share relevant data with authorities without prior notice to the player concerned.

4 Cookies & Tracking Technologies

csino uses cookies and similar tracking technologies — including local storage and session tokens — to make the platform function correctly, to remember your preferences, and to understand how players use the site so we can improve it. This section explains what types of cookies we use and why.

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and mobile browsers on Android and iOS — allow you to block or delete cookies at any time. Please be aware that disabling essential cookies will prevent core platform functions from working correctly, including account login and game session management.

csino does not use third-party advertising cookies or cross-site tracking pixels. Analytics data collected is processed in aggregate and anonymised form — it is not linked back to your individual account unless required for fraud investigation purposes.

5 Data Security & Storage

csino takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

Technical Security Measures

• 256-bit SSL/TLS encryption on all data transmitted between your device and csino's servers.
• Encrypted database storage for all sensitive player data, including KYC documents and financial records.
• Password hashing using a modern cryptographic hash function — your password is never stored in plain text.
• Two-factor authentication (2FA) available for all accounts, strongly recommended for all players.
• Intrusion detection and rate limiting to prevent brute-force login attempts and DDoS attacks.
• Regular security audits conducted by independent third-party cybersecurity specialists.

Organisational Security Measures

• Access to player personal data is restricted to csino employees and contractors who genuinely need it to perform their job functions.
• All staff with access to personal data undergo data protection training and are bound by strict confidentiality obligations.
• KYC documents are stored in a dedicated secure document management system separate from the main platform database.
• csino maintains an incident response plan. In the unlikely event of a data breach that poses a risk to players, affected players will be notified promptly with details of what data was involved and what steps are being taken.

Data Storage Location

csino's primary data infrastructure is hosted on servers in secure data centres. Player data related to Bangladeshi accounts is handled in accordance with applicable data protection principles. While some data processing may involve servers located outside Bangladesh (for example, data processed by our KYC provider or game studio partners), all such cross-border data transfers are governed by appropriate data processing agreements that require the receiving party to maintain data protection standards equivalent to those applied by csino.

6 Your Rights as a Player

csino respects your rights over your personal data. The following rights are available to all registered csino players:

Right to Access

You have the right to request a copy of all personal data that csino holds about you. This includes your registration information, KYC records, transaction history, gaming activity logs, and any communications between you and csino's support team. We will fulfil access requests within 30 days of receipt.

Right to Rectification

If any personal data that csino holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details — such as your email address or phone number — you can update these directly from your account settings. For legal name corrections or date of birth corrections (which must match your official identity documents), please contact our support team and provide the relevant supporting documentation.

Right to Erasure

You may request that csino delete your personal data. We will honour erasure requests where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. Please note that certain data — particularly financial transaction records and KYC verification records — must be retained by csino for a minimum period to comply with legal obligations, even if you request account closure. Erasure of this legally required data cannot be completed until the mandatory retention period has elapsed.

Right to Data Portability

You have the right to receive a copy of the personal data you provided to csino in a structured, commonly used, machine-readable format (such as CSV or JSON). This right applies to data you actively provided — for example, your registration details and transaction history — and is available on request to our support team.

Right to Object

You have the right to object to csino's processing of your personal data where that processing is based on our legitimate interests. If you object, csino will cease processing unless we can demonstrate compelling legitimate grounds that override your interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes — this can be exercised at any time with immediate effect.

7 Data Retention Policy

csino retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below sets out our standard retention periods by data category:

When the applicable retention period expires, csino securely destroys or anonymises the relevant data in accordance with industry best practices. Data that has been anonymised — meaning it can no longer be linked back to any individual — may be retained indefinitely for aggregate statistical purposes.

8 Children's Privacy

csino is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not attempt to register for a csino account or use any part of the platform. Any account found to have been created by or used by a person under 18 will be immediately closed, all associated data will be reviewed for compliance purposes, and any balance held in that account will be forfeited in accordance with our Terms and Conditions.

Age verification is a mandatory step in csino's KYC process. All players are required to provide proof of age before any withdrawal is processed. csino's automated registration system also applies a date-of-birth check at the point of account creation to prevent registration by individuals who declare themselves to be under 18.

9 Policy Updates & Contact

csino reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or improvements to how we communicate our privacy commitments to players. The effective date at the top of this page indicates when the current version was last revised.

When material changes are made to this Privacy Policy — changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players via an in-platform notification and, where appropriate, an email to your registered address. We recommend checking this page periodically so you are always aware of the current version of our privacy commitments.

Your continued use of csino after a revised Privacy Policy takes effect constitutes your acknowledgment of the updated terms. If you do not agree with any changes, you may request account closure as described in Section 8 of the csino Terms and Conditions, and we will return any verified real-money balance to your registered bKash or Nagad account.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to csino's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, 365 days a year — including all Bangladeshi public holidays such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16).
• Email: [email protected] — we aim to respond to all privacy-related enquiries within 5 business days (BST, UTC+6).